The purpose of the BOM COVID-19 Household Support Programme is to allow customers who are facing financial difficulty due to the impact of COVID-19 to apply for the deferment of their loan repayment. The Bank of Mauritius on 10 June 2021 announced the extension of the moratoriums granted to households and individuals to 30 June 2022, subject to the applicant’s eligibility.

The Bank invites existing beneficiaries willing to extend availed moratoriums previously and first time applicants to send us an e-mail on householdsupport@maubank.mu or to visit one of our Business Centres bringing along all the required documents to help us process your application faster.

A. Who can apply?

Any borrower (Salaried or Self-employed) who can demonstrate  having been adversely impacted by the COVID-19 crisis (i.e. loss of employment, compulsory leave without pay or reduced income etc.) and, having  a consumer loan disbursed before 01 April 2020.


B. Facilities Concerned

Consumer loans disbursed in Mauritian Rupee before 01 April 2020. Applicable loans are:

  • Personal Loans,
  • Housing Loans and
  • Educational Loans.

Overdrafts, credit cards, leasing facilities and other such facilities that do not count as a loan are excluded.

C. How to apply?

Contact your usual MauBank representative or email us at householdsupport@maubank.mu. You can also apply by visiting the nearest MauBank Business Centre and bringing along all the required documents to help us process your application faster.

D. Supporting documents to be submitted*:

Salaried individuals:
  • Last payslip
  • Letter from the employer confirming COVID-19 impact on remuneration or any other evidence acceptable to the Bank.
  • Spouse’s NIC and proof of income or any other evidence acceptable to the Bank if applying under the household category.
Self-employed individuals:
  • Business Registration Number (BRN)
  • Trade license  (where applicable)
  • Last 6 months Bank Statements (not required if account is maintained with the Bank)
  • Last MRA Return
  • Spouse’s NIC and proof of income or any other evidence acceptable to the Bank if applying under the household category.

Note: Documents may be required for second time applicant/extension request

*Terms & Conditions Apply