Careers We bank on talented and skilled champions

The Associate – Call Centre is responsible for providing first line support to customers contacting the bank by phone, e-mail and other channels in a professional and timely manner and ensure at all times to protect the bank’s image and contribute in the achievement of the bank ‘s goals and objectives. 

Key Responsibilities:

• Handle inbound and outbound calls in a professional, courteous and timely manner.
• Respond to customer inquiries related to accounts, transactions, cards and digital banking products
• Resolve customer complaints and escalate complex issues to the appropriate department
• Provide accurate information on banking products, services, fees, etc.
• Ensure strict compliance with security, confidentiality and regulatory requirements (e.g. data protection, etc.)
• Update and maintain accurate records, statistics, etc.
• Identify opportunities to promote relevant banking products and services (cross selling / upselling).
• Maintain high standards of customer experience and meet service level targets.
• Handle queries / requests on Internet Banking, MauBank WithMe, etc., as well as MauBank Cards – Activation, Unlock PIN, Stop Card, card queries, etc.

Prerequisites:

• Minimum qualifications: Higher School Certificate (HSC) or equivalent
• Minimum 1 year experience in a Call Centre / BPO / Customer service role.
• Experience of having worked in a bank or any financial institution would be an advantage.
• Excellent communications skills (both verbal and written). Fluency in English and French.
• Strong listening skills and customer–oriented mindset.
• Good problem solving and conflict resolution abilities.
• Willingness to work on shifts, including week ends and public holidays.

Skills:

• Good Communications Skills, both in English and French.
• Active listening skills – ability to fully understand customer needs / concerns
• Strong focus on delivering excellent customer experience & building customer satisfaction.
• Problem Solving and Analysis – Ability to analyze issues quickly and provide effective solutions.
• Prompt and good time keeper
• Able to create a positive interaction with customers
• Patient and polite – ability to build rapport, show empathy and handle different types of customers
• Ability to remain calm and professional under pressure or when handling difficult customers
• Ability to collaborate effectively with colleagues and support team objectives.

The deadline for application is 20 April 2026.

The Trainee - Operations will play an important role in supporting daily operational activities, contributing to process improvements, and gaining hands-on experience in a fast-paced environment. This opportunity is ideal for individuals eager to learn, grow, and build a strong foundation in operational functions.

KEY RESPONSIBILITIES:

• Daily deal reconciliation.
• CRR deposit base daily compilation.
• Monitoring of FX deal on mail above USD20k for BOM reporting.
• Reconciliation of accounts.
• Balancing of schedules.
• Scanning, Records keeping /filing, Mailing items.
• Monitoring of Registration of Security/Mortgage documents.
• Preparation of letters for Credit Services.
• Preparation of Credit Files.
• Creation of import loans, disbursement, pay off, etc.
• Processing of remittances, in MUR or FCY.
• Process transactions in MUR and cross/multi currencies.
• Monitor cash deposits and CIT for Business Centers.

PREREQUISITES:

• Minimum School Certificate
• Positive attitude and willingness to learn.
• Good communication and interpersonal skills.
• Ability to work in a team.
• Basic computer literacy (MS Office).
• Punctual, reliable, and committed throughout the 11-month training period.
• Ability to follow instructions and adapt to a fast-paced environment.

SKILLS:

• Organizational Skills
• Attention to detail
• Communication Skills

The deadline for application is 20 April 2026.

The Health & Safety Trainee will support the implementation, monitoring, and continuous improvement of the Bank’s Health and Safety framework. The role provides hands-on exposure to workplace safety practices, regulatory compliance, and risk mitigation within a corporate banking environment.

KEY RESPONSIBILITIES:

The key responsibilities are not limited to the following:

• Assist in ensuring compliance with the Occupational Safety and Health Act (OSHA) Mauritius and other relevant regulatory requirements.
• Support the development, review, and implementation of health and safety policies, procedures, and guidelines.
• Participate in workplace risk assessments, hazard identification, and incident investigations.
• Maintain and update health and safety records, reports, and documentation.
• Assist in organizing health and safety training sessions, awareness campaigns, and emergency drills (e.g., fire evacuation).
• Conduct routine inspections of office premises to identify unsafe conditions or practices.
• Support the monitoring of corrective and preventive actions following incidents or audits.
• Conduct and organize various safety promotional activities such as fire drills, safety committees, blood donation, safety and health week.
• Prepare monthly health and safety report.
• Provide administrative support related to health and safety initiatives and reporting.
• Assist with other cognate duties

PREREQUISITES:

• Currently pursuing or recently completed a diploma/degree in Occupational Health & Safety, Environmental Health, Risk Management, or a related field.
• Basic understanding of workplace health and safety regulations in Mauritius is an advantage
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)

SKILLS:

• Strong attention to detail and analytical skills
• Good communication and interpersonal abilities
• Ability to handle confidential information with discretion
• Organizational and time management skills
• Very good written and oral communication skills in English.

The deadline for application is 13 April 2026.

The Relationship Manager is responsible for developing and maintaining relationships with a portfolio of Retail and SME customers and be key personnel within the company for these customers. The Relationship Manager needs to conduct business reviews, sales research, customer relationship development using market and industry information and risk management for the portfolio to ensure that customers are satisfied with their products and services and promote cross selling.

Key Responsibilities:

• Develop and work closely with Business Center managers to manage a portfolio of both retail and SME clients with a view of developing mutually beneficial business opportunities. 
• Maintain and improve upon the service delivery to Business Center customers - specifically to the allocated customer's portfolio and generally to all the customers/prospects of the bank. 
• Conducting business reviews to ensure customers are satisfied with their products and services. 
• Conduct all sales & service activities within the Risk & Compliance parameters as defined by the bank. 
• To proactively promote and sell the banks products and services, by assessing local market conditions, catchment area, identify current and prospective sales opportunities while getting involved in additional marketing activities. 
• Acquire New to Bank (NTB) customers through proactive sales calling/meetings/Site visits based on defined objectives. 
• Carry out follow ups on excess, arrears and expired facilities as well as take appropriate actions in consultation with the Business Center Manager. 
• Acquisition of profitable new customers for business through the creation, development and maintenance of high-quality advisory relationships that includes effective consultative selling and need based selling of financial solutions (within segmentation boundaries). 
• Establish new borrowing relationships and preparing the required credit and financial analysis as per the bank policies and procedures to enhance the bank’s market share. 
• Prepare credit proposals or reviews and submit recommendations to the appropriate approval committee. 
• To attend fairs, events, programs to promote the Banking products and services to customers and enhance the image of the Bank. 
• Develop appropriate operational relationships with customers across functions and ensure customer satisfaction through ongoing relationship development. 
• To analyze and provide relevant feedback on competitor products and services. 
• Control the quality of the portfolio using available triggers and adherence to Risk Management guidelines and policies. 

Prerequisites:

• Preferably a graduate in a field acceptable to the bank. 
• A detailed knowledge of the SME set of products as well as a broad understanding of products available in the Bank. 
• Sound understanding of treasury products, trade finance products, personal banking products. 
• Sound understanding of Credit Administration Process. 
• A broad understanding of policies and strategies within the country as they relate to the demands of the customer base. 
• A detailed understanding of Regulatory guidelines and credit risk policies. 

Skills:

• Relationship Management.
• Problem Solving and Analysis.
• Communication Skills.
• Understanding of Business, Government and Industry Processes.
• Interpersonal Style.

The deadline for application is 8 April 2026.