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We are seeking a highly motivated and organized individual to join our team as Coordinator in Credit Service Unit.

This opportunity is a key role in our organisation and comprise of the following attributes and competencies:

• The running of the day to day operations, performing accurately and efficiently.
• Be a leader and provide support and guidance to the team for the achievement of the department.
• Ensure adherence to established guidelines and procedures of the bank.
• Deliver exceptional level of client satisfaction to both internal and external customers.

Key Responsibilities:

• Review and tally Letters of Offer/Sanction letters with approval paper, ensuring that all conditions are met prior/post disbursement of facilities granted to customers of the different segments of the bank, namely:
  • Retail Banking
  • SME Banking
  • Business Banking
  • Corporate Banking
  • International Banking
• Communicate effectively with stakeholders (internal and external) both verbally and in writing to resolve issues.
• Participate in continuous improvement initiatives to enhance processes, procedures and performance.
• Plan daily work, ensuring smooth running of the department .
• Effect daily reporting on processing and escalate issues to Senior Manager.
• Proactively manage operational risk and issues and address them in a timely manner.
• Ensure accuracy and timeliness in the completion of all files processing.
• Coach and motivate team members to ensure Employee Engagement Level.
• Prepare and develop work strategies, goals and KPI’s to measure the progress of the department.
• Independently prioritizes workflow and works with the team to ensure requests are addressed in a timely manner.
• Standardize procedures to improve efficiency.
• Interact with the different departments, including sales staff and management.

Prerequisites:

• Academic requirements and professional experience.
• Bachelor degree in banking/business administration or related filed that may be acceptable to the bank.
• Minimum 5 years working experience in the specific field/similar position.

Skills:

• Proven experience in documentation and pre-compliance for Retail/Business banking / Corporate/SME/International Banking/Leasing.
• Proficiency in Microsoft Office especially EXCEL, Powerpoint among others.
• Problem solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills.
• Team player with proven ability to manage multiple responsibilities and demonstrate strong judgement.
• Strong strategic vision, coupled with leadership skills.
• Strong reporting skills and proficient in data analysis.
• Strong analytical abilities and time management skills.

The deadline for application is 17 December 2024.

The Call /Contact Centre is an important channel allowing access to customers looking for the Bank. This channel has evolved as a crucial Unit endeavouring to provide exceptional customer service and support at all times.

As part of the growth strategy of the bank, additional resources are being required to cater for these needs and meet the corporate objectives. This position is on contractual basis for 11 months.

Key Responsibilities:

The key responsibilities are not limited to the following:

• Attending to customer calls and queries by phone and email.
• Daily updating of statistics for tasks handled.
• Card activation, Stop card and Pin Reset
• Tasks related to Internet Banking and MauBank mobile banking application WithMe.
• Call back for Payments, Risk Reports, KYC update, A/C Reactivation and Others.
• Any other ad-hoc duties.

Prerequisites:

• Minimum HSC qualification. Degree in Banking / Finance or any relevant field, acceptable to the bank would be an advantage.

• Minimum of 1-year working experience in the banking sector / Call/Contact Centre/BPO would be an advantage.

• Knowledge of Banking products & Services, customer service and regulatory requirements would be an advantage

Skills:

• Strong computer proficiency with Microsoft Office (MS Word, Excel, etc)
• Excellent oral and written communication skills (French & English).
• Active listener, proactive and solution driven
• Good telephone/Interpersonal skills
• An exceptional team player with ability to drive business and deliver strong results
• Ability to work under pressure and self-motivated
• Pay attention to details – ability to work and deliver accurately, within deadlines
• Ability to provide first line support to customer complaints in a professional manner
• Prompt and good time keeper

The deadline for application is 5 December 2024.