Careers We bank on talented and skilled champions

The Network Specialist - IT Infrastructure is responsible to administer the Bank LAN and WAN and to maximise the availability, confidentiality and integrity of the network infrastructure. He is also responsible to recommend and evaluate changes and new solutions to optimize the network.

Key Responsibilities:

• Design network specifications by analysing workflow, access, information, and security requirements.
• Defining network policies and procedures;
• Maintains network maps of all sites.
• Analysing network performance issues including availability, utilization, throughput, and latency.
• Experience in network monitoring systems
• Maintains network performance by performance tuning.
• Troubleshooting network problems and escalating to vendor.
• Investigate, recommend and install enhancements and operating procedures that optimize network availability.
• Perform network component upgrades by testing, evaluating, and installing enhancements and patches.
• Maintaining administrator documentation.
• Implement network security, including building firewalls, applying cryptography to network applications, backup and disaster recovery plans.
• User network access management, monitoring and control.
• Administer next generation network and application firewalls.
• Administer IPS
• Administer endpoint security software and deployment
• Administer proxies
• Administer email gateway
• Experience in IP telephony
• Experience in Load balancers
• Provide technical expertise in RFP & RFQ preparation & evaluation
• Evaluate and/or recommend purchases network hardware and software.
• Prepare and manage budgets/Payments
• Prepare reporting to Management
• Plan and review replacement of equipment
• Vendor Management

Prerequisites:

• Degree holder in IT or other qualification acceptable to the bank
• Minimum 5 years’ experience as a network administrator in a complex environment preferably in the banking sector.

Skills:

• Significant experience with the use of the network monitoring and diagnosis tools
• Hands on experience in networking, routing and switching
• Advanced knowledge of routing and switching.
• Possession of a Cisco certification such as CCNP or CCNA is an advantage
• Juniper, Cisco, CWNA or BCNE training desired
• Must have exceptional well-rounded skills to quickly troubleshoot, identify and remediate operational issues proactively identify and tune network performance across a variety of Cisco technologies
• Experienced in working within an IT support function
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution
• Working experience on Firewalls
• Critical thinker and problem-solving skills
• Team player

The deadline for application is 2 December 2025.

The IT Helpdesk & Support Officer is responsible to provide technical support to the internal users of the Banks systems and applications. It involves first and second line of support and escalation of the issues if required to Bank system administrators/ external suppliers. Thereafter to follow up on the issues until closure.

KEY RESPONSIBILITIES:

• Attend to calls (through remote/ on phone/ onsite) from bank users requesting for IT support.
• Ensure incidents/ requests by users are logged accurately on the bank helpdesk system.
• Track helpdesk tickets in a timely manner until closure after an acceptable solution or workaround is found.
• Provide first level and second level support for incidents logged on helpdesk.
• Escalating issues which cannot be resolved at the IT helpdesk level to the relevant system/ application administrator.
• Provide assistance in understanding user expectation.
• Responsiveness on critical technical issues that impact business operation.
• Prepare workstation/ Install software used by bank users.
• Install security software (e.g., antivirus/encryption/DLP) on bank workstations/ mobile phones/ BYOD devices.
• Configure software (e.g., office automation tools, browser, messaging application, core banking application, and other banking applications) for bank users as per checklist/procedures.
• Troubleshoot user applications not working as expected.
• Troubleshoot PC/ laptop/ printer/ scanner hardware issues.
• Configure user devices such as Bank smartphone/ tablet/ laptop/ approved BYOD devices for internet/ email etc.
• Help in other tasks as may be assigned within the IT Infrastructure department.
• Achieve cost saving through effective utilization of IT systems with value of cost saving per IT system.
• Timely delivery of task entrusted to eliminate resource wastage.
• Apply multiple methods using IT system tools to eliminate wastage, maintain funds and re-invest in green technology.
• Ensure all IT equipment has necessary security software updated as per bank policy.
• Develop and maintain accurate complete documentation on operation procedures in IT Infrastructure. The documentation should be reviewed on a yearly basis.
• Adherence to defined standard, method, procedures to gain productivity and process improvement.

PREREQUISITES:

• Candidate should have a diploma or degree in Information Technology from a recognized institution.
• Candidate should have at 1 year of experience in the same field.

SKILLS:

• Knowledge of Microsoft environment.
• Basic LAN networking.
• PC hardware, printer, scanners and IT accessories installation and troubleshooting.
• Mobile phone configuration.
• Good verbal and written communication skills.
• Process and quality driven with high attention to detail.
• Problem solving and solution oriented.
• Highly committed to customer service.

The deadline for application is 2 December 2025.

The Relationship Manager is responsible for developing and maintaining relationships with a portfolio of SME Banking customers and be key personnel within customer companies. The Relationship Manager needs to conduct business reviews, sales research, customer relationship development using market and industry information and risk management for the portfolio to ensure that customers are satisfied with their products and services and promote cross selling.

KEY RESPONSIBILITIES:

• Provide personalized and attentive service, addressing customer needs and concerns promptly, leading to higher satisfaction and loyalty.
• Understand the market dynamics, culture, and customer preferences to enable more effective engagement.
• Identify and pursue new business opportunities, partnerships, and market segments, contributing to the company’s growth and expansion of the business. Grow a portfolio of profitable customers and serve them in the best interest of the bank.
• Maintain strong relationships and regular communication to retain clients, reduce churn rates, and foster long-term profitable partnerships.
• Act as a mediator to resolve any disputes or issues between clients and the company, ensuring smooth operations and maintaining a positive reputation.
• Gather valuable feedback from clients, providing insights that can drive product or service improvements and innovation through digitalization.
• Differentiate MauBank from other active players in the market, such as MCB, ABSA, SBM, and SBI.
• Manage a portfolio of Retail business and SME clients, developing mutually beneficial business opportunities and maximizing revenue.
• Drive business development and sales.
• Approach, negotiate terms, and contract with business and SME prospects.
• Control the quality of the portfolio using available triggers and adherence to Risk Management guidelines and policies.
• Acquisition of profitable new customers for business through the creation, development and maintenance of high-quality advisory relationships that includes effective consultative selling and creative restructuring of financial solutions (within segmentation boundaries-Retail & SME)
• Establish new borrowing relationships and preparing the required credit and financial analysis as per the bank policies and procedures to enhance the bank’s market share
• Meet set financial targets.

PREREQUISITES:

• Degree in Banking/& or with 3-5 years’ experience as a Relationship Manager in a banking environment.
• Customer-focused with the ability to respond to customer needs and evaluate customer satisfaction.
• Sufficient knowledge of modern management techniques and best practices.
• Active listener with the ability to give full attention at all times.
• Result and target-driven with the ability to meet sales targets and production goals.
• Familiarity with industry rules and regulations and well-versed with banking guidelines.
• ESG exposure would be highly beneficial.

SKILLS:

• Relationship Management.
• Communication Skills.
• Understanding of Business, Government and Industry Processes.
• Interpersonal Style.

The deadline for application is 25 November 2025.

The Business Center Manager is responsible to handle the overall good functioning of his business center while ensuring that all operational, sales, customer services and control are run properly and that all work is delivered within the agreed timelines and all financial targets are met by the business centers. He will also be responsible for developing and maintaining relationships with a portfolio of SME Banking customers and be a key personnel within the company for these customers. This role needs to conduct business reviews , sales research, customer relationship development using market and industry information and risk management for the portfolio to ensure clients are satisfied with their products and services and promote cross selling.

KEY RESPONSIBILITIES:

• Achieve business center sales and revenue goals by proactively identifying, marketing and recommending banking products and services beneficial to the customer. 

• Develop, oversee and work closely with Relationship managers to manage a portfolio of both retail and SME clients with a view of developing mutually beneficial business opportunities

• Ensure to achieve set target budget and financials for the business center on monthly basis.  

• To proactively promote and sell the banks products and services, by assessing local market conditions, catchment area, identify current and prospective sales opportunities while getting involved in additional marketing activities. 

• Network to improve the presence and reputation of the business center within its catchment area and company while staying abreast of competing markets and provide reports on market movement and penetration. 
• Having a hands-on approach and being committed to the expansion and success of the business by implementing strategies that will increase productivity and enable sales targets achievement. 
• Target prospects to drive Business Development sales; 
• Actively participate in decision making for the business center together with area leaders and form part of any committees as directed by senior management 
• Ensure client visits are regularly conducted for relationship building, retention & growth of wallet share. 
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation 
• Providing training, coaching, development and motivation for branch personnel by fostering a positive environment while both ensuring customer satisfaction and proper branch operation. 
• To promote open and honest communication amongst all team members 
• Develop and maintain close working relationships with customer service teams to ensure that retail & SME clients are managed within agreed service levels.

PREREQUISITES:

• HSC + 10 years’ experience at Supervisory/Management Level in a Banking environment (including Retail Banking experience) OR
• Degree in Banking + 4 years’ experience at Supervisory/Management level in a Banking environment (including Retail Banking experience).
• Customer focused- Ability to respond to customer needs and evaluate customer satisfaction while actively striving to provide excellent service.
• Sufficient knowledge of modern management techniques and best practices.
• Active listener, giving your full attention at all times.
• Result and Target Driven-Ability to meet sales target and production goals.
• Familiarity with industry’s rules and regulations- Well versed with banking Guidelines.
• Fully Computer literate – MS Word, Excel etc.

SKILLS:

• Excellent Organizational and Planning skills
• Strong analytical and problem-solving skills.
• Leadership, Team building, Coaching/Development and People Management skills
• Facilitation/Presentation/Communication skills - excellent oral and written communication (English and French).
• Ability to convey information effectively and convincingly

The deadline for application is 25^th November 2025.

The Relationship Manager – Private Banking has overall responsibility to develop a customer base and increase assigned portfolio size of high-net-worth customers with products and services of the highest standard while building and maintaining successful customer relations.

KEY RESPONSIBILITIES:

• Build and maintain a portfolio of high-net-worth clients with a view to developing mutually beneficial business opportunities and manage relationships with high-net-worth customers to maximize revenue and ensure exclusivity to the Bank. 
• Promote the bank’s full range of offerings: credit facilities, deposits, forex or any specific products. 
• Serve as the main point of contact for all client banking and investment needs. 
• Target prospects to drive Business Development and sales.  
• Identify opportunities for upselling and deepening wallet share with high-net-worth prospects. 
• Develop appropriate operational relationships with customers across functions and ensure customer satisfaction through ongoing relationship development. 
• Control the quality of the portfolio using available triggers and adherence to Risk Management guidelines and policies.  
• Create networks with key decision makers internally and externally. 
• Manage the end-to-end onboarding of new clients 
• Stay updated on global and local developments 
• Coach & motivate junior team members to ensure Employee Engagement Level. 
• Adhere to confidentiality clauses at all times. 
• Liaise with internal support departments to ensure that all requests are being attended. 
• Monitor accounts in arrears and ensure quick regularization 

PREREQUISITES:

• Degree in Banking + 3 years’ experience as a Relationship Manager in a Banking environment (including private Banking experience). 

OR 

• 10 years’ experience in Banking environment( including Managerial role or Private Banking/HNW relationships experience) 
• Customer focused- Ability to respond to customer needs and evaluate customer satisfaction while actively striving to provide excellent service. 
• Sufficient knowledge of modern management techniques and best practices. 
• Active listener, giving your full attention at all times. 
• Result and Target Driven-Ability to meet sales target and production goals. 
• Familiarity with industry’s rules and regulations- Well versed with banking Guidelines. 

SKILLS:

• Team Management. 
• Excellent oral and written communication skills, ability to convey information effectively and convincingly to all levels.  
• Numerical reasoning ability. 
• Planning, time management skills and presentation skills. 

The deadline for application is 25^th November 2025.

The Relationship Manager is responsible for developing and maintaining relationships with a portfolio of Retail and SME customers and be key personnel within the company for these customers. The Relationship Manager needs to conduct business reviews, sales research, customer relationship development using market and industry information and risk management for the portfolio to ensure that customers are satisfied with their products and services and promote cross selling.

Key Responsibilities:

• Develop and work closely with Business Center managers to manage a portfolio of both retail and SME clients with a view of developing mutually beneficial business opportunities. 
• Maintain and improve upon the service delivery to Business Center customers - specifically to the allocated customer's portfolio and generally to all the customers/prospects of the bank. 
• Conducting business reviews to ensure customers are satisfied with their products and services. 
• Conduct all sales & service activities within the Risk & Compliance parameters as defined by the bank. 
• To proactively promote and sell the banks products and services, by assessing local market conditions, catchment area, identify current and prospective sales opportunities while getting involved in additional marketing activities. 
• Acquire New to Bank (NTB) customers through proactive sales calling/meetings/Site visits based on defined objectives. 
• Carry out follow ups on excess, arrears and expired facilities as well as take appropriate actions in consultation with the Business Center Manager. 
• Acquisition of profitable new customers for business through the creation, development and maintenance of high-quality advisory relationships that includes effective consultative selling and need based selling of financial solutions (within segmentation boundaries). 
• Establish new borrowing relationships and preparing the required credit and financial analysis as per the bank policies and procedures to enhance the bank’s market share. 
• Prepare credit proposals or reviews and submit recommendations to the appropriate approval committee. 
• To attend fairs, events, programs to promote the Banking products and services to customers and enhance the image of the Bank. 
• Develop appropriate operational relationships with customers across functions and ensure customer satisfaction through ongoing relationship development. 
• To analyze and provide relevant feedback on competitor products and services. 
• Control the quality of the portfolio using available triggers and adherence to Risk Management guidelines and policies. 

Prerequisites:

• Preferably a graduate in a field acceptable to the bank. 
• A detailed knowledge of the SME set of products as well as a broad understanding of products available in the Bank. 
• Sound understanding of treasury products, trade finance products, personal banking products. 
• Sound understanding of Credit Administration Process. 
• A broad understanding of policies and strategies within the country as they relate to the demands of the customer base. 
• A detailed understanding of Regulatory guidelines and credit risk policies. 

Skills:

• Understand business, government and industry processes.
• Good planning, organizing and problem-solving skills coupled with outstanding communication and interpersonal skills.
• Strong credit, accounting, analytical skills and report-writing skills.
• Strong at delivering high levels of customer satisfaction, able to apply sound judgments to varying issues, highly attentive to details and able to meet tight deadlines.

The deadline for application is 25^th November 2025.

The Associate (Sales Officer – Direct Sales) is responsible to introduce MauBank products to prospective customers and will be resourceful, organized and motivated to increase sales, enhance the Bank’s reputation, and look for new and creative ways to market its products. Other duties will include market research, developing business strategies and pitches, managing a variety of projects, and identifying new business opportunities.

Key Responsibilities:

• To proactively promote and sell the banks products and services, by assessing local market conditions and identify current and prospective sales opportunities while getting involved in additional marketing activities. 
• Cultivating strong relationships with new clients, while maintaining existing client relationships. 
• To participate actively in everyday operations for all sales activities. 
• Maintain a high conversion from leads to closed sales. 
• Network to improve the presence and reputation of the bank and company while staying abreast of competing markets and provide add-on on market movement and penetration. 
• Introduce MauBank products to prospective customers 
• Conducting market research and identifying potential clients. 
• Supports in building a sales culture and helps build relationships with new and existing customers by identifying their needs and determining the appropriate products or services. 
• Deliver exceptional sales performance by identifying and meeting customer needs through selling and cross selling of MauBank consumer lending products. 
• Maintain own sales performance statistics for management information usage. 
• Maintain up to date knowledge of bank products, features and pricing. 
• Refer to appropriate department / Branch Center Managers / Other business any query pertaining for products outside their portfolio. 
• Prepares relevant reports required by law or regulation 
• Ensures compliance with all regulatory requirements, bank policy and procedures. 

Prerequisites:

• Minimum HSC is must or alternatively a degree in Finance or Banking and Finance from a recognized institution. 
• Previous working experience with a bank or financial institution would be an advantage. 
• Security conscious. 
• Sales / target oriented. 
• Ability to provide an appropriate level of attention to detail and accuracy in a fast-paced, process driven environment. 
• Ability to work accurately efficiently under pressure & without constant supervision. 
• Ability to meet & excel quality standards for services, and assess customer satisfaction. 

Skills:

• Extremely Focused. 
• Team player – enjoys working in a team environment. 
• Customer focused, actively striving to provide excellent service. 
• Good interpersonal skills. 
• Good work attitude. 
• Ability to assess customer needs and solution oriented. 
• Active listener, giving your full attention at all times. 

The deadline for application is 25^th November 2025.

The Associate – Cards & Payments will be responsible for promoting a range of banking products and services related to cards and payments to both new and existing customers. Acting as a key point of contact between the bank and its clients on achieving sales targets, delivering excellent customer service, and contributing to the growth of the bank’s cards and payments portfolio.

Operational Excellence: 

• Identify and generate leads for potential customers through direct outreach, referrals, and targeted marketing campaigns. 
• Actively promote the bank’s credit card and debit card products and payment services to both existing and potential customers. 
• Conduct personalized consultations to assess customer needs and recommend suitable banking products. 
• Educate customers on-product features, benefits, and terms to support informed decision-making. 
• Build and maintain strong client relationships to ensure high levels of customer satisfaction. 
• Promote digital banking features such as mobile apps and online payment platforms to enhance card usage. 
• Meet and exceed individual sales targets and departmental KPIs (Key Performance Indicators). 
• Regularly track and report progress against sales goals to management. 
• Stay up to date with market on trends, competitor offerings, and regulatory developments affecting card products and payment services. 
• Maintain understanding of the bank's card offerings, including special promotions, loyalty programs, and financial terms. 
• Participate in project implementation and user acceptance testing (UAT). 
• Handle document scanning, filing, and record maintenance. 
• Prepare and submit daily, weekly, and monthly performance reports. 

Regulatory Compliance & Control: 

• Ensure all sales and customer interactions are properly documented and compliant with internal policies. 
• Complete and maintain proper documentation for card sales and customer interactions. 
• Assist in the resolution of any issues related to card applications, disputes, or customer complaints. 
• Collaborate with other cross functional teams (e.g., Marketing, Customer Service) to drive promotional campaigns and enhance customer experience. 
• Work closely with the credit risk team to ensure all sales are in compliance with the bank’s risk management policies. 

Prerequisites:

• Higher School Certificate or an alternative qualification from a recognized institution in a field of study relevant to the scope of work and acceptable to the Bank. 
• Candidate should have a minimum of 1 year of experience in Cards and Payments field 
• Well versed with banking guidelines, Policies & Procedures (internal & external) and regulations 
• Maintain confidentiality of information, be ethical and willingness to work during odd hours. 
• Adherence to the professional code of ethics; 

Skills:

• Good interpersonal skills. 
• Good analytical skills.  
• Good Communication Skills 
• Prepared to go extra miles to meet deadline. 
• Proficient in Excel and using its advance features for reconciliation, reporting and tracking. 

The deadline for application is 17 November 2025.

The Associate – Retail Banking will be responsible to develop professional relationships with clients and provide customers of the Bank with an efficient and effective counter service for the processing of personal financial transactions and other services. Proactively promote all products & services. 

Key Responsibilities:

• Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions. 
• Track, record, report, and store information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete. 
• Maintain and balance cash drawers and reconciling discrepancies. 
• Package cash and rolling coins to be stored in drawers or the bank vault. 
• Keep a clean, organized work area and a professional appearance. 
• Handle currency, transactions, and confidential information in a responsible manner. 
• Use software to track bank information and generate reports. 
• Follow all bank financial and security regulations and procedures. 
• Proactively promote and cross sell the banks products and services with the Business Centre setup and identify current and prospective sales opportunities while getting involved in additional marketing activities. 
• Ensure that customers’ confidential information is properly protected and only used for official purposes. 
• To Ensure all KYC, Money Laundering, Fraud prevention and Health & Safety guidelines/requirements are adhered at all times being followed by self and teammates. 

Prerequisites:

• Candidates must have at least an HSC qualification, a degree in Finance or Banking and Finance from a recognized institution will be an advantage. 
• Previous working experience with a bank or financial institution would be an advantage. 
• Security conscious. 
• Sales/target oriented.  
• Ability to provide an appropriate level of attention to detail and accuracy in a fast-paced, process driven environment. 
• Ability to work accurately efficiently under pressure & without constant supervision. 
• Ability to meet & excel quality standards for services, and assess customer satisfaction. 

Skills:

• Good interpersonal skills. 
• Positive attitude. 
• Team player. 
• Customer focused. 
• Ability to assess customer needs and solution oriented. 
• Active Listener. 

The deadline for application is 17 November 2025.