Careers We bank on talented and skilled champions

The Trainee - Procurement is responsible to execute all the day-to-day activities/tasks of the unit. This role supports the procurement unit in ensuring the effective and efficient operation of its supply chain activities.

Key Responsibilities:

The key responsibilities are not limited to the following:

• Assist and keep track of the inventory platform data and maintaining database of purchase orders and pricing records.
• Ensure that the stakeholders receive their inventory requirements on a timely basis
• Follow, foster and enforce the best practices of procurement policies and procedures with stakeholders
• Ensure administrative tasks are being carried out in a timely manner.
• Provide assistance to the procurement team.
• Any other adhoc duties
• portfolio using available triggers and adherence to Risk Management guidelines and policies. 

Prerequisites:

• Minimum HSC qualification or Degree in Management or Procurement and Supply Management or any relevant field, acceptable to the bank would be an advantage.

Skills:

• Well versed with Microsoft Office specifically in Excel, Word, Outlook and PowerPoint.
• Good oral communication skills, ability to convey information effectively
• Critical thinker and problem-solving skills.
• Team player with good working attitude.
• Good time management skills.
• Negotiation & Organization skills
• Pay attention to details & result oriented

The deadline for application is 27 April 2026.

The Trainee – Card Operations is responsible to execute all the day-to-day activities/ tasks of the unit. This role acts as a maker and support seniors or other colleagues to ensure proper data capture, filing and scanning of customers applications as per bank’s process, procedures & policies.

KEY RESPONSIBILITIES:

The key responsibilities are not limited to the following:

• Ensure processing of customer requests – Card, Internet Banking and other related products of the bank.
• Ensure that all tasks assigned are attended timely.
• Diligently ensures Data integrity and consistency with respect to all Data on system.
• Ensure compliance and adherence with the prevailing Bank policies, regulator policies, law, and Credit policy guide and be always up to date with same.
• Ensure to abide by procedures in place and meet the defined SLA for all activities performed within Operations.
• Provide assistance during audits and projects
• Strive to exceed all performance targets
• Any other adhoc duties

PREREQUISITES:

• Higher School Certificate or an alternative qualification from a recognized institution in a field of study relevant to the scope of work and acceptable to the Bank.

SKILLS:

• Well versed with Microsoft Office specifically in Excel.
• Critical thinker and problem-solving skills.
• Team player with good working attitude.
• Good time management skills.

The deadline for application is 27 April 2026.

The Associate – Call Centre is responsible for providing first line support to customers contacting the bank by phone, e-mail and other channels in a professional and timely manner and ensure at all times to protect the bank’s image and contribute in the achievement of the bank ‘s goals and objectives. 

Key Responsibilities:

• Handle inbound and outbound calls in a professional, courteous and timely manner.
• Respond to customer inquiries related to accounts, transactions, cards and digital banking products
• Resolve customer complaints and escalate complex issues to the appropriate department
• Provide accurate information on banking products, services, fees, etc.
• Ensure strict compliance with security, confidentiality and regulatory requirements (e.g. data protection, etc.)
• Update and maintain accurate records, statistics, etc.
• Identify opportunities to promote relevant banking products and services (cross selling / upselling).
• Maintain high standards of customer experience and meet service level targets.
• Handle queries / requests on Internet Banking, MauBank WithMe, etc., as well as MauBank Cards – Activation, Unlock PIN, Stop Card, card queries, etc.

Prerequisites:

• Minimum qualifications: Higher School Certificate (HSC) or equivalent
• Minimum 1 year experience in a Call Centre / BPO / Customer service role.
• Experience of having worked in a bank or any financial institution would be an advantage.
• Excellent communications skills (both verbal and written). Fluency in English and French.
• Strong listening skills and customer–oriented mindset.
• Good problem solving and conflict resolution abilities.
• Willingness to work on shifts, including week ends and public holidays.

Skills:

• Good Communications Skills, both in English and French.
• Active listening skills – ability to fully understand customer needs / concerns
• Strong focus on delivering excellent customer experience & building customer satisfaction.
• Problem Solving and Analysis – Ability to analyze issues quickly and provide effective solutions.
• Prompt and good time keeper
• Able to create a positive interaction with customers
• Patient and polite – ability to build rapport, show empathy and handle different types of customers
• Ability to remain calm and professional under pressure or when handling difficult customers
• Ability to collaborate effectively with colleagues and support team objectives.

The deadline for application is 20 April 2026.

The Trainee - Operations will play an important role in supporting daily operational activities, contributing to process improvements, and gaining hands-on experience in a fast-paced environment. This opportunity is ideal for individuals eager to learn, grow, and build a strong foundation in operational functions.

KEY RESPONSIBILITIES:

• Daily deal reconciliation.
• CRR deposit base daily compilation.
• Monitoring of FX deal on mail above USD20k for BOM reporting.
• Reconciliation of accounts.
• Balancing of schedules.
• Scanning, Records keeping /filing, Mailing items.
• Monitoring of Registration of Security/Mortgage documents.
• Preparation of letters for Credit Services.
• Preparation of Credit Files.
• Creation of import loans, disbursement, pay off, etc.
• Processing of remittances, in MUR or FCY.
• Process transactions in MUR and cross/multi currencies.
• Monitor cash deposits and CIT for Business Centers.

PREREQUISITES:

• Minimum School Certificate
• Positive attitude and willingness to learn.
• Good communication and interpersonal skills.
• Ability to work in a team.
• Basic computer literacy (MS Office).
• Punctual, reliable, and committed throughout the 11-month training period.
• Ability to follow instructions and adapt to a fast-paced environment.

SKILLS:

• Organizational Skills
• Attention to detail
• Communication Skills

The deadline for application is 20 April 2026.