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Privacy policy


We are aware that the privacy of our clients’ personal and financial information is a fundamental element of public trust and confidence in our online financial service. We are well aware of our customers’ online privacy concerns and as such, adopt responsible privacy standards to provide our customers with privacy protections in the online environment.

We are committed to protecting your privacy when accessing the MauBank WithMe application and recognize our responsibility to hold your information securely and confidentially.


On the MauBank WithMe application, we collect, retain, and use information about you only when we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We collect and retain information about you only for specific business purposes.

MauBank WithMe will have access to the following features on your mobile device:

·       Device ID

·       Device Model

·       Geo location

·       Files on your device

·       Network connection details

·       Phone contact details

·       Camera

·       Microphone


Occasionally we may collect personal information from visitors to this application and those individuals that participate in a contest or promotion (at our branches or over the telephone or online). Such information is only collected from individuals who voluntarily provide us with their personal information. We may use this information to advise them of products, services and other marketing materials, which we think, may be of interest to them.

We can propose to send you marketing and other promotional materials by e-mail in circumstances where you provide personal information (for example, e-mail address, name, or postal address). Whenever we ask you to provide personal information, we will always specify the purpose for which such personal information is collected and ensure that it is only used for that purpose.

The information that may be collected through the MauBank WithMe application are as follows:

• Device ID

• Device Model

• Financial and transactional information

• Information about features accessed by users

• Contact information including email address and mobile number

• Other information related to your personal interests and preferences



It is in your interest, and it is our objective, to have accurate, current, and complete information concerning you and your accounts. We have strict procedures that our employees abide by to meet this objective. While some procedures are required by laws of the country or Bank of Mauritius regulations, we have implemented additional procedures to maintain accurate, current, and complete financial information, including processes to update information and remove outdated information. If you believe that we have incorrect information about you or your accounts, please contact your nearest MauBank branch. We will correct any erroneous information as quickly as possible.


MauBank Ltd undertakes not to disclose the information provided by the Customers to any person, unless such action is necessary to:

• Conform to legal requirements or comply with legal process;

• Protect and defend MauBank’s rights, interests or property;

• Enforce the terms and conditions of the products or services; or

• Act to protect the interests of MauBank Ltd, its members, constituents or of other persons.


Any Question ?
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 Or call us on 405 94 00.

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